Support
F.A.Q (Frequently Asked Questions)
1) I've lost my license, what to do ?
Please send an email from your emailaddress which is used for registration to license@portablevpn.nl
with your request to receive a new copy of your registration key. You will receive a copy of your license information through email within a couple of days.
2) When i make a connection with PortableVPN there is a small blink in my systemtray, could you tell what is causing this ?
The is an external application which check the removal of the U3 memory pen and disconnects the connection when needed.
3) My company uses L2TP based VPN tunnels, does PortableVPN support those type of tunneling ?
We are sorry but at this moment there is no support for L2TP VPN.
4) PortableVPN is only availiable in english, will it be available in different languages ?
The next release will have support for the dutch language. When someone offers to translate PortableVPN into his own language it will be added and the user will get a freecopy of PortableVPN. For more information send an email to translation@portablevpn.nl.
5) Everytime i install a new version on my U3 memory pen, i have to configure all the settings again. How to avoid this in the future ?
It's possible to make a backup of the settings from within PortableVPN this option can be found in the system menu. This menu also has the ability to restore settings. When you upgrade your version on your U3 memory pen the settings are preserved. When PortableVPN is removed and reinstalled it automatic detects if a backup of the settings is available and will ask you a question if you want to restore them.
6) I am missing something in PortableVPN which i believe is very important, what to do ?
Visit the forum http://www.portablevpn.nl/forum and place your request in the request section. If we like your request we will add it to the next version of PortableVPN.
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